The Citation Desk.The Citation Desk.The Citation Desk ("we," "us") respects your privacy. This policy explains what information we collect and how we use it. It's short because our data practices are simple.
When you contact us — through our enquiry button, by email, or through a marketplace like Fiverr — we receive the information you choose to send: typically your name, email address, company or brand name, website, and details about your enquiry. If you become a client, we also hold the information needed to deliver and invoice your work.
We do not run trackers, advertising pixels, or analytics that build a profile of you. We don't use cookies to follow you around the web.
That's all. We do not sell, rent, or share your personal information with third parties for their marketing. We do not add you to mailing lists you didn't ask to join.
Enquiries reach us by email and are stored in standard business tools (such as email and invoicing services). We take reasonable care to keep your information secure, but no method of transmission over the internet is completely secure, and we can't guarantee absolute security.
You can ask us at any time to tell you what information we hold about you, to correct it, or to delete it. Just email us and we'll act on your request promptly.
If you contact us through a marketplace such as Fiverr, that platform's own privacy policy also applies to information you share there. We only receive what the platform passes to us in the course of your order or enquiry.
Our AI Visibility Indexes and brand breakdowns are based on queries we run across AI engines (such as ChatGPT, Perplexity, Gemini, Claude, and Google's AI Overview) on specific dates. AI-generated answers vary between runs, between users, and over time, and are controlled by the companies that operate those engines — not by us. Every index and breakdown is therefore a point-in-time snapshot, not a permanent or guaranteed ranking. Figures reflect what we observed during a stated collection window and may differ if the same queries are run at another time.
We measure visibility and recommend actions to improve it. We do not, and cannot, guarantee any specific outcome — including a particular ranking, visibility score, amount of traffic, or business result. AI engines change how they generate answers without notice, and no provider can promise a fixed position within them. Any examples, projections, or past results are illustrative and not a promise of future performance.
Our reports and recommendations are provided for general business and marketing purposes. They are not legal, financial, or other professional advice, and should not be relied on as such. You are responsible for decisions you make based on our work.
The Citation Desk is an independent research and consulting practice. Our indexes name and measure brands as a matter of factual reporting. Naming a brand in an index or breakdown does not imply any affiliation with, endorsement by, or partnership with that brand. All trademarks and brand names belong to their respective owners.
Questions about this policy or your data? Email us and we'll be glad to help.